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Director, Health Claims and Customer Service job in chicago

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J R Peterman Associates, Inc. jobs
Career Interest:  Claims
Insurance Discipline:  Life and Health
Job Type:  Full Time
State:  Illinois (IL)
City:  chicago
Post Code:  05672
Chicago, IL, USA (Show on map)

This is a strategic position that will manage four managers who manage the day to day health claims and customer service areas with a total staff of about 200 who pay over 300,000 health claims annually. Position will serve as the company’s health claims SME. Review health claims procedures, systems, and call center technology to assure state of the art efficient claims processing. Establish and monitor key performance indicators to assure timely claims resolution. Manage outside vendors. This position is responsible for strategic planning and execution of all activities supporting the claims process, customer journey experience, and cost containment business. If you are a health claims management professional who has been considering a career move, this opportunity is worth a look.

The company is experiencing rapid growth. Candidates will possess customer focus, the ability to drive change, lead a large staff, select new staff and management hires. A Bachelor’s Degree and at least 10 years of large staff, health claims management (including strategic planning) experience is required. Experience with TPAs is a plus. Knowledge of contact management systems, database claims software, internet based claims software, and the demonstrated ability to effectively coach, mentor, and develop direct (management) reports are pluses. Starting salary will be in the $140-160K range plus bonus. Relocation assistance to the Chicago area will be provided.

Salary:  Open
Bonus/Benefits:  yes

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