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Commercial Lines Service Manager (1348) job in Fairfield County

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Audibert Associates, Inc. jobs
Career Interest:  Customer Service
Insurance Discipline:  Property & Casualty
Job Type:  Full Time
State:  Connecticut (CT)
City:  Fairfield County
Post Code:  06032
Fairfield County, CT, USA (Show on map)

Large insurance agency is seeking a Commercial Lines Service Manager. This position is responsible for managing the agency's commercial insurance department service operations. The Manager will be responsible for the implementation and maintenance of effective workflow processes to achieve operational efficiency while maintaining customer service levels consistent with agency's customer service philosophy

Responsibilities include:

• Manage, train and evaluate the commercial lines employees who are responsible for customer service
• Create client-focused business practices and workflow processes for the agency to operate as efficiently as possible, while maintaining customer retention levels consistent with agency's goals objectives
• Oversee the maintenance of a SOP guide for the agency with input from employees, for every function performed in the commercial lines department
• Oversee the agency training program for new and existing employees
• Work with Personal Lines Department Manager to facilitate cross-sell referral programs between agency departments. Monitor success of these programs and make changes as necessary
• Responsible for recruiting, hiring and terminating commercial employees. Maintain up-to-date personnel files in accordance with HR guidelines.
• Manage the performance evaluation and salary administration program. Work with manager to develop and maintain job descriptions for all positions in the agency

Qualification include:

• Bachelor's degree or equivalent professional qualification required
• Minimum of 5 years management experience in an agency environment required
• Agent/broker property & casualty and life & health licenses in the resident state are required
• Strong working knowledge of agency operations and agency management systems are a must
• Willingness to learn and grow with the organization
• Must be technology proficient and open to embracing new technology and new industry advancements
• Strong interpersonal skills and team building skills are required
• Highly proficient with Applied EPIC agency management system operations and maintenance


Salary:  Open
Bonus/Benefits:  competitive

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